Terms & Conditions
1. Eligibility to Use Our Services
To place an order or create an account, you must be:
- At least 18 years old, or
- Using the website under the supervision of a parent or guardian.
2. Products and Availability
We offer:
- Subscription Boxes: Regular (weekly or fortnightly) curated boxes of seasonal, fresh produce.
- One-Time Purchases: Fruit and veg and other items available for individual sale without commitment.
All produce is subject to seasonal availability. We may substitute items with similar products of equal or greater value when necessary.
3. Subscriptions
- Subscriptions automatically renew according to your selected delivery frequency.
- You can pause, skip, or cancel your subscription anytime via your online account.
- To avoid being charged, any changes must be made at least 48 hours before your next scheduled billing date.
You will receive a reminder email before each billing cycle.
5. Ordering and Payment
- All prices are in Australian Dollars (AUD) and include GST, where applicable.
- We accept payments via secure third-party payment processors (e.g. credit card, PayPal, etc.).
- Subscription payments are charged automatically before each scheduled delivery.
By placing an order, you authorise us to charge your selected payment method.
6. Delivery
- We deliver to selected areas. Please check our postcode checker on the website to confirm availability in your area.
- Deliveries are made on set days depending on your location. Delivery day and time will be confirmed at checkout or via email.
- If you're not home, we'll follow your delivery instructions or leave the box in a safe place.
- We can not enter any property with a loose dog
Note: Risk passes to you upon delivery. We are not liable for damage or spoilage if delivery instructions are unclear or unsafe.
7. Cancellations, Refunds & Replacements
- You may cancel a one-time order up to 48 hours before your scheduled delivery.
- Subscription changes or cancellations must be made at least 48 hours before your next billing cycle.
We do not accept returns due to the perishable nature of our products.
However, if your box:
- Arrives damaged,
- Is missing items, or
- Contains spoiled produce,
please contact us within 48 hours of delivery with a photo and description. We'll happily arrange a refund, credit, or replacement.
8. Allergy and Food Safety Disclaimer
While we take care when packing, we cannot guarantee that products have not been exposed to allergens. We do not take responsibility for dietary information printed on pre-packaged goods.
9. User Accounts
To use certain features, you may need to create an account. You are responsible for:
- Providing accurate information
- Maintaining the confidentiality of your login details
- Notifying us of any unauthorised use of your account
10. Intellectual Property
All website content – including logos, photos, graphics, text, and layout – is the property of All About The Box Organics or its licensors and is protected by Australian intellectual property laws. You may not copy or use any part of the site without written permission.
11. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, or consequential loss arising from your use of our website or products.
- Variations in the appearance or condition of produce are natural and not considered defects.
Your rights under the Australian Consumer Law remain unaffected. If an item has a major fault, you're entitled to a replacement, repair, or refund.
12. Changes to Terms
We may update these Terms occasionally. Any changes will be posted on our website. Continued use of our services after a change means you accept the updated Terms.
13. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of the courts of Queensland.
14. Contact Us
We’re here to help with any questions or concerns.
📧 Email: info@aatborganics.com.au
🌐 Website: www.aatborganics.com.au
